LabCoda Terms of Service
§1. General provisions
1.1. These Terms set out the rules for using the LabCoda website available at labcoda.pl (the “Service”).
1.2. The operator of the Service and the service provider is PRYM-SOFT Sp. z o.o., registered office in Kraków, ul. Ugorek 12/35, 31-456 Kraków, Poland, tax ID (NIP) 9452227362, REGON 383251024, KRS 0000783993 (the “Operator”).
1.3. Contact with the Operator: kontakt@labcoda.pl.
1.4. The Service is a marketplace connecting entities looking for laboratory testing services (the “Customers”) with laboratories offering such services (the “Laboratories”). The Operator is not a party to the agreements concluded between Users.
§2. Definitions
User — a natural person, legal person or organisational unit using the Service. Account — an individual User profile in the Service. Request for quotation (RFQ) — an enquiry about testing services addressed to Laboratories. Subscription — a paid plan extending the range of the Service’s functions.
§3. Type and scope of services
3.1. The Operator provides electronic services enabling, among others: browsing the catalogue of Laboratories and accreditation scopes, sending requests for quotation, receiving and comparing quotes, running a Laboratory profile and using paid Subscriptions.
3.2. Using the basic functions of the Service is free of charge. Selected functions require a Subscription in accordance with §6.
§4. Registration and Account
4.1. Creating an Account requires an e-mail address, a password and the company/laboratory name, as well as acceptance of these Terms and of the Privacy Policy. One Account corresponds to one organisation.
4.2. The User undertakes to provide true and up-to-date data and to keep the login credentials confidential.
4.3. It is prohibited to supply unlawful content or to use the Service in a manner that infringes the law or the rights of third parties.
§4a. Publication of organisation data
4a.1. By creating an Account and filling in the organisation profile, the User acknowledges and accepts that the public data of the organisation will be published in the Service and visible to other users as well as in search results, and indexed by internet search engines.
4a.2. Public data (published) means in particular: the organisation name, address, city, website address and tax ID (NIP).
4a.3. The e-mail address and phone number are NOT published nor shared with other Users — they serve solely for logging in and for contact within the Service (portal). All communication concerning requests for quotation takes place through the Service.
4a.4. Confidential data is not published — in particular the password, invoicing details (buyer details for VAT invoices for the Subscription) and the content of communication within requests for quotation, which is available only to the parties of the given enquiry.
4a.5. The User declares that they are entitled to share the data provided and that its publication does not infringe the rights of third parties. The User may change or delete the data at any time in the Account panel.
§5. Requests for quotation and quotes
5.1. A Customer may address requests for quotation to selected Laboratories. Laboratories may respond with quotes.
5.2. The agreement for performing the tests is concluded directly between the Customer and the Laboratory. The Operator is not liable for the content, performance or quality of the services provided by the Laboratories.
§6. Subscriptions and payments
6.1. The Service offers paid Subscription plans (including Standard and Pro) on a monthly cycle. Current prices are presented in the Service.
6.2. Payments are handled by an external payment operator (Stripe). The Subscription renews automatically for the next period unless it is cancelled.
6.3. The User may cancel the Subscription at any time with effect at the end of the current billing period — from the User panel. After cancellation, access to paid functions lasts until the end of the paid period.
6.4. At the request of a User who, at the time of purchase, indicated the wish to receive an invoice and provided a tax ID, the Operator issues a VAT invoice for the Subscription.
§7. Liability
7.1. The Operator makes every effort to keep the Service working properly but does not guarantee uninterrupted availability. The Operator may carry out maintenance work.
7.2. The Operator is not liable for the actions of Users or for the effects of agreements concluded through the Service, to the extent permitted by law.
§8. Complaints
8.1. Complaints regarding the functioning of the Service may be submitted to kontakt@labcoda.pl. The Operator considers complaints within 14 days.
§9. Personal data
9.1. The controller of Users’ personal data is the Operator. The rules for processing data are set out in the Privacy Policy.
§10. Amendments to the Terms and final provisions
10.1. The Operator may amend the Terms for important reasons, informing Users with appropriate notice. Continued use of the Service after the amendments enter into force means their acceptance.
10.2. Matters not regulated herein are governed by Polish law. Any disputes shall be settled by the court having jurisdiction over the Operator’s registered office and, in the case of consumers, by the court determined under general provisions.